bij77 — Frequently Asked Questions
Answers to all your questions about bij77
From withdrawals to VIP cashback, live dealers to responsible gaming — detailed answers to any question about bij77 can be found on this page.
Many questions can come to mind while using bij77. What are the withdrawal rules, does the live dealer game work on mobile, what benefits do you get when you move up a VIP level, how do you speak with the support team — we have answered all of these here in plain language. Read the questions divided into the five categories below and enjoy your bij77 experience even more. If you can't find a question here, contact our 24/7 live chat directly.
Cash Withdrawals
After receiving the welcome bonus at bij77, you need to wager 20 times the bonus amount — based only on the bonus, not the deposit. For example, if you receive a ৳1,200 bonus, you must complete a total of ৳24,000 in wagers. After that, any amount won from the bonus can be withdrawn via bKash, Nagad, or Rocket. Withdrawal requests will not be approved if the wagering requirement has not been met.
The standard withdrawal processing time at bij77 is between 15 minutes and 2 hours. In most cases, the funds arrive in your bKash, Nagad, or Rocket account shortly after you submit the request. However, security checks or network issues may occasionally cause a slight delay. Keep your account details filled in correctly to ensure faster processing.
The minimum withdrawal amount at bij77 is ৳800. Withdrawal requests below this amount will not be accepted by the system. This rule applies to all three payment methods — bKash, Nagad, and Rocket. Before withdrawing, make sure your account has sufficient balance and that the wagering requirement has been met.
If more than 2 hours have passed since you submitted a withdrawal request at bij77 and the funds have still not arrived, first check whether your bonus wagering requirement has been met and whether your mobile wallet number has been added correctly. If the issue persists, contact bij77 live chat support directly. Having your account ID and withdrawal reference number on hand will help resolve the issue faster.
bij77 currently supports withdrawals via three mobile wallet methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods can be used for both deposits and withdrawals, and the minimum deposit amount for each is ৳500. These mobile wallets are bij77's preferred choice for fast and secure transactions.
Live Dealer Games
Baccarat is a straightforward card game where you place a bet on one of three outcomes: "Player", "Banker", or "Tie". The hand whose card total is closest to 9 wins. At bij77's live Baccarat tables, a real dealer distributes cards in front of a camera, making the experience feel just like a real casino. For new players, this is one of the easiest live dealer games to start with.
Yes, bij77's live casino section works fully on a mobile browser. No separate app download is needed — just open bij77.bar in your smartphone's browser and the live dealer tables stream directly. A good internet connection keeps the video stream smooth, and the betting interface is easy to use with touch.
Roulette has two types of bets — inside and outside. Inside bets are placed on specific numbers or small groups of numbers, offering higher payouts but lower odds of winning. Outside bets are placed on red/black, odd/even, or high/low numbers — offering better odds of winning but lower payouts. bij77's European roulette tables have a single zero, which keeps the house edge comparatively low.
Yes, both Teen Patti and Andar Bahar are available at bij77 in live dealer format. Teen Patti is a South Asian card game where you build the best hand with three cards. Andar Bahar is very simple — a reference card is shown and you bet on either the Andar (left) or Bahar (right) side, and you win if the matching card appears on your chosen side. Both games run in quick rounds, making them popular with players who want fast results.
VIP & Cashback
In bij77's VIP program, a portion of your net losses each week is returned to you as cashback. The cashback rate depends on your VIP level. Bronze level offers up to 0.4% weekly cashback, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5%. Cashback is credited directly to your bij77 account, from where you can use it to play or withdraw.
VIP levels at bij77 are earned through regular and active play. The more frequently and consistently you participate across bij77's various game categories — slots, live casino, cricket betting — the faster you can move up to the next level. There are opportunities to advance from Bronze to Silver, Silver to Gold, and Gold to Platinum. Contact bij77 support for specific requirements.
bij77 has a total of four VIP levels. The first level is Bronze — offering up to 0.4% weekly cashback. The second level is Silver — up to 0.8%. The third level is Gold — up to 1.1%. The highest level is Platinum — up to 1.5% weekly cashback. The higher the level, the more benefits, more cashback, and improved service.
Upon reaching Platinum level at bij77, in addition to up to 1.5% weekly cashback, you receive priority support — meaning your issues are resolved faster. There are also exclusive VIP promotions, exclusive offers, and access to personalised service. Platinum members are treated as bij77's most valued players, receiving special recognition and enjoying the benefits of every level.
Contact & Support
Yes, bij77's support team provides service in both Bengali and English. Players from Bangladesh can describe their issues in their own language and receive replies in plain Bengali. If you write in Bengali on live chat, you will get a reply in Bengali; if you write in English, you will get a reply in English. Your issues can be resolved without any language barrier.
bij77 has two support channels. First, live chat — you can speak with the support team in real time directly from any page on the website. Second, email — you can send a message to [email protected]. Live chat is the most effective option for quick resolution. Email is more suitable if you need to send a detailed description or documents.
Yes, bij77's support team is active 24 hours a day, 7 days a week. Whether it's 2 AM or 6 AM, assistance is available via live chat or email at any time. The service does not close during Eid holidays or public holidays. This uninterrupted service is one of bij77's key features.
Having a few pieces of information on hand before contacting bij77 support helps resolve issues faster. These are: your bij77 account username or registered mobile number, a brief description of the issue, the transaction ID or time if it is payment-related, and a screenshot of the problem if possible — with these ready, the support team can assist you much more quickly.
Responsible Gaming
Yes, bij77 helps players keep their spending under control. If you would like to set a limit on deposit amounts, contact the bij77 support team. Daily, weekly, or monthly deposit limits can be set. This is an effective step toward responsible gaming that helps you enjoy entertainment while staying within your budget.
There are several common signs to watch for: repeatedly placing larger bets to try to recover lost money, hiding your gambling from family or friends, using money meant for bills or essential expenses to gamble, being unable to reduce the time you spend gambling, or feeling restless when you are not gambling. If any of these signs appear, notify bij77 support immediately.
bij77 offers both a cooling-off period and self-exclusion. Cooling-off means temporarily suspending the account for a set number of days, while self-exclusion means deactivating the account for an extended period. For either option, contact bij77 live chat or [email protected]. The support team will assist you in a non-judgmental and cooperative manner.
The minimum age to play at bij77 is 21. This means only individuals aged 21 or older may create an account and play. This rule is necessary to protect minors from online gaming. bij77 may request age verification during account review. If anyone becomes aware of a minor gambling, notify support immediately.
Yes, bij77 takes responsible gaming very seriously. The site has a full responsible gaming page where the signs of problematic gambling, steps to protect yourself, and ways to get help are described in detail. The support team is also active 24/7 and ready to provide the guidance you need. Gaming should always remain a form of entertainment, not a source of stress.
Still have questions? We're right here
bij77's support team is with you 24/7, day and night. Ask in Bengali or English — whichever you prefer — and get a fast response.
Live Chat — 24/7
[email protected]